STANDARD SHIPPING: Kindly allow a processing duration of 48 hrs for your order to process following 5-8 business days for your order to be shipped. Business days do not include public holidays or weekends. Please note that all orders are subject to individual processing times to ensure proper payment clearance and fulfillment. We kindly ask that you refrain from emailing about your order status if your order is still within the standard processing window. Rest assured, if there are any delays beyond that window, we’ll contact you right away. We truly appreciate your patience and understanding! 💖

 

SEASONAL HOLIDAY SHIPPING: Due to high order volumes during the holiday season, please allow up to 10-15 business days for your order to be processed and shipped. This extended timeframe applies to orders placed in the months of November, December, and January. We appreciate your patience and understanding as we work to ensure all orders are fulfilled with care during this busy period.

 

INTERNATIONAL SHIPPING: Please note that we are not responsible for any customs or duty charges incurred upon the arrival of your parcel. By placing an order, you acknowledge and accept that you may be subject to duties or import taxes as per your country's regulations. When your parcel enters your country, your local customs authority may levy import duties and taxes. The duty rates applied can vary based on several factors including the goods' value, composition, and their origin. Importantly, each country maintains unique regulations regarding these fees, making it impossible for us to precisely predict the duties you might incur. These charges are determined upon import by local customs officials. If you are charged an import/duty fee and choose not to pay it, a refusal fee will be applied, and the shipping costs will be deducted from your refund.For international orders, we strongly advise selecting UPS as the preferred shipping carrier. While USPS provides cost-effective shipping rates, UPS stands out for its superior reliability. USPS shipments typically experience longer transit times and are more susceptible to instances of package loss during transit.

 

PRE-ORDERS:By purchasing a pre-order item, you are acquiring a made-to-order product currently in the production phase. Pre-ordered items undergo a production period lasting typically between 3 to 8 weeks before being dispatched for shipment. Estimated shipping times are available within the product description.Please note that pre-orders cannot be canceled unless our team has initiated communication with you regarding a cancellation. Should you have any inquiries or concerns regarding the status of your order, we encourage you to reach out to our dedicated customer service team via email at 'support@finegirl.net'.

 

COMMUNICATION: Our customer service team strives to address all inquiries promptly. Please allow for a maximum of 24 hours for our team to respond to any queries you may have. For support or assistance regarding your order, please reach out to us via email at support@finegirl.netOur customer service hours are from Monday to Friday, between 8 am and 5 pm PST. Rest assured, we are dedicated to providing assistance during these hours to ensure a seamless experience for our valued customers.

 

DISCLAIMER: We are not responsible for lost or stolen packages, if a problem with your delivery arises we recommend that you reach out to your local post office. If an item is returned to sender due to an incorrect or incomplete address you will be responsible for covering the re-shipment cost or your order will be refunded in the form of store credit.